segunda-feira, 14 de maio de 2012

Apologising Business Letters

Here are the most common ways to apologise

We must apologise for ...
We apologise for ...
We are extremely sorry for ...
use the '-ing' form after these phrases.

We can also say 'We are extremely sorry that ...'
e.g. We are extremely sorry that we have to cancel this order.        

It is recommended to give the reason for the problem, and then apologise again at the end of a letter. 

Please accept our apologies once again .
With apologies once again.
We hope that this has not caused you any inconvenience.
We regret any inconvenience caused.
We would like to apologise for the inconvenience.
Once again, we apologise for any inconvenience.

Example letter (US English):

Bob Wilson
Customer Service Manager,
Tangy Food Products,
1021 Tamarisk West St,
Rancho Mirage, CA,
(760) 416-3139

March, 15 2009

Harry Jefferson
Store Manager,
Arc Supermarkets,
2431 Fair Oaks Blvd,
Fair Oaks, CA,
United States (916) 966-5010

Dear Mr. Jefferson:

We are sorry for the inconvenience caused to your organization. The purchase order No GH 112233 that you received on November, 13 2009 was defective. We understand the inconvenience caused to your company and customers.

The shipped product did not meet the quality and standards that we have been delivering for last five years. The customers have full faith in our products and they should continue the long lasting relationship that we have shared.

We have already started working on your order with the help of additional staff. We will be shipping your order by the end of this week. We have asked the shippers to collect the defective order from your warehouse so that you can stock the new order that will arrive.

We can assure you high quality products in the order that you will be receiving. I apologize for the inconvenience again and promise you that this will not be repeated in future. 

We look forward to continue our business and professional relations that are mutually beneficial, which we have shared for last few years. Let us know if we can help you any other manner to pacify your inconvenience.

Yours sincerely,

Bob Wilson
Customer Service Manager

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