sexta-feira, 11 de maio de 2012

Claim letters


Claim Letters (Cartas de reclamação)

The following letters make claims against unsatisfactory work.
Useful Key Phrases
  • As someone who has worked with ...
  • we were very disappointed to find / see / have discovered ...
  • As our written agreement stipulated, we expected ...
  • I think you will agree that a communication problem exists.
  • We would like you to ..., or provide us with a refund.
Example Letter
Drivers Co.
3489 Greene Ave.

Olympia, WA 98502

August 17, 2001

Richard Brown, President
Document Makers
Salem, MA 34588

Dear Mr. Brown:

As someone who has worked with your company for over 3 years, we were very disappointed to see the documents you produced for our latest Drivers Co. publicity campaign.
As our written agreement stipulated, we expected full color leaflets with fancy explanatory texts, but instead, we found that black and white photos had been included in the prepared leaflets. I think you will agree that a communication problem exists.
We would like you to send out a photographer to provide us with the promised color coverage, or provide us with a refund.

Yours truly,
(signature here)
Thomas R. Smith,
Director

Claim Adjustment Letters (Resposta a cartas de reclamação)

The following letters adjust claims against unsatisfactory work.
Useful Key Phrases
  • I was very disappointed to read your letter of ... dealing with ...
  • As someone who values your business, I have already ...
  • Also, we will deduct another X percent of the bill for the misunderstanding.
  • Thank you for your patience.
Example Letter
Document Makers
2398 Red Street

Salem, MA 34588

March 10, 2001

Thomas R. Smith
Drivers Co.
3489 Greene Ave.
Olympia, WA 98502

Dear Mr. Smith:

I was very disappointed to read your letter of August 17 dealing with the issue of incorrectly produced publicity leaflets. As someone who values your business, I have already begun to find a solution to resolve this problem.
My top photographer will call you to arrange an appointment at your earliest possible convenience to re-take photos in full color. Also, we will deduct another 15 percent of the bill for the misunderstanding. Thank you for your patience.

Sincerely,
(signature here)
Richard Brown
President 

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