sexta-feira, 11 de maio de 2012

Inquiries

Inquiries - Asking for Information (Pedidos de informação)
We write an inquiry when we want to ask for more information concerning a product, service or other information about a product or service that interests us. These letters are often written in response to an advertisement that we have seen in the paper, a magazine, a commercial on television when we are interested in purchasing a product, but would like more information before making a decision.
Remember to place your or your company's address at the top of the letter (or use your company's letterhead) followed by the address of the company you are writing to. The date can either be placed double spaced down or to the right. 
Important Language to Remember
  • The Start: Dear Sir or Madam
    To Whom It May Concern - (very formal as you do not know the person to whom you are writing)
  • Giving Reference: With reference to your advertisement (ad) in...
    Regarding your advertisement (ad) in ...
  • Requesting a Catalog, Brochure, Etc.: After the reference, add a comma and continue - ... , would (Could) you please send me ...
  • Requesting Further Information: I would also like to know ...
    Could you tell me whether ...
  • Signature: Yours faithfully - (very formal as you do not know the person to whom you are writing)
An Example Letter
Kenneth Beare
2520 Visita Avenue
Olympia, WA 98501

September 12, 2000

Jackson Brothers
3487 23rd Street
New York, NY 12009


To Whom It May Concern:

With reference to your advertisement in yesterday's New York Times, could you please send me a copy of your latest catalog. I would also like to know if it is possible to make purchases online.

Yours faithfully

(Signature)
Kenneth Beare
Administrative Director
English Learners & Company

Responding to Inquiries and Requests for Information (Respostas a pedidos)
It is very important to make a good impression when responding to inquiries from potential customers. Of course, the best impression will be made by providing the materials or information that the perspective client has asked for, this positive impression will be improved by a well written response.
Remember to place your or your company's address at the top of the letter (or use your company's letterhead) followed by the address of the company you are writing to. The date can either be placed double spaced down or to the right. You can also include a reference number for correspondence.
Important Language to Remember
  • The Start:
Dear Mr, Ms (Mrs, Miss VERY IMPORTANT use Ms for women unless asked to use Mrs or Miss)
  • Thanking the Potential Customer for His/Her Interest:
Thank you for your letter of ... inquiring (asking for information) about ...
We would like to thank you for your letter of ... inquiring (asking for information) about ...
  • Providing Requested Materials:
We are pleased to enclose ...
Enclosed you will find ...
We enclose ...
  • Providing Additional Information:
We would also like to inform you ...
Regarding your question about ...
In answer to your question (inquiry) about ...
  • Closing a Letter Hoping for Future Business:
We look forward to ... hearing from you / receiving your order / welcoming you as our client (customer).
  • Signature:
Yours sincerely (remember use 'Yours faithfully' when you don't know the name of the person you are writing and 'Yours sincerely' when you do.

Example Letter
Jackson Brothers
3487 23rd Street
New York, NY 12009

September 12, 2000

Kenneth Beare
Administrative Director
English Learners Company
2520 Visita Avenue
Olympia, WA 98501


Dear Mr Beare

Thank you for your inquiry of 12 September asking for the latest edition of our catalogue.
We are pleased to enclose our latest brochure. We would also like to inform you that it is possible to make purchases online at http:\\jacksonbros.com.

We look forward to welcoming you as our customer.

Yours sincerely

(Signature)
Dennis Jackson
Marketing Director
Jackson Brothers

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